Refund policy

TechNext Refund & Return Policy

Our Quality Guarantee At TechNext, we are committed to providing high-quality tech. To keep our prices competitive and support our student-led mission, we operate with a strict but fair return policy.

1. 14-Day Return Window All return requests must be initiated within 14 days of the date your package was delivered. After 14 days, we unfortunately cannot offer a refund or exchange.

2. Damaged or Defective Items If your product arrives damaged or is not working correctly:

• Contact us at pakevans132@gmail.com immediately.

• Include your Order Number and a clear photo or video showing the defect.

• Once verified by our management team, we will ship a brand-new replacement at no cost to you or issue a full refund. In most cases, you will not need to ship the damaged item back.

3. General Returns (Customer-Initiated) If you wish to return an item for any other reason:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• Return Shipping Costs: The customer is responsible for paying all shipping costs for returning the item. Shipping costs are non-refundable.

• Tracking: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

4. How to Start a Return To begin the process, please email [Your Email] with your order details. Our manager will review your request and provide the return instructions within 24–48 hours.